We are unable to offer a refund or exchange on made to measure/order products unless faulty, for reasons of hygiene & health & safety the same applies to mattresses. Mattress toppers and pillows.

Should you wish to cancel your order prior to delivery, every effort will be made to cancel the order with our supplier, but if the goods are already in production, then Thornburrows are contractually obliged to accept them. If you still wish to cancel your order, then Thornburrows reserves the right to retain your deposit for costs incurred.

We will make every effort to ensure that the goods you have ordered arrive undamaged and without defects.

Should you find the goods defective upon delivery this should be noted on the delivery document, which will be passed to our Customer Service Department, who will contact you to talk through the best options available to bring the issue to a resolution.